Spam In Your Inbox

What Is Spam?

Spam e-mail has the following characteristics:

  • Identical or nearly identical messages are sent to a large number of recipients.
  • The recipients have not granted deliberate, explicit, and still-revocable permission for the messages to be sent.
  • The transmission and reception of the messages appear to the recipients to give a disproportionate benefit to the sender.

How Do Spammers Get My E-Mail Address?

Spammers can get your e-mail address in a variety of ways:

  • They find your e-mail address on a public web site.
  • They use viruses and spyware to harvest e-mail address and other personal information from address books and messages on your computer or a computer that has your personal information.
  • They use programs to guess e-mail addresses based on variations of other e-mail addresses.
  • Sometimes messages sent to guessed addresses contain instructions that verify your e-mail address when the messages are opened with a web browser or other program that interprets HTML.

In addition, spammers routinely sell and trade lists of e-mail address.

What If Authentic E-Mail is Sent to Spam?

You can setup up a filter for the user that you know. Below are the instructions for setting up that filter.


  1. Click the cog icon in the top-right corner and then under Your app Settings, click Mail
  2. Under Accounts, Click Block or Allow
  3. Under Safe Senders and Recipients, type, and/or
  4. Click Save


Mark Messages as 'Not Spam

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing, and/or
  3. Select all the emails shown.
  4. Click More and then Not spam.


Crate a filter for the address

  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. enter the, or of the email you want to whitelist in the From field or
  4. Click Create filter with this search
  5. In the box headed When a message arrives that matches this search select Never send it to spam
  6. Click the Create filter button


  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Enter, and/or to whitelist in the Sender field.
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again